Don & Low Ltd Privacy Statement

Thrace Group recognises that privacy is important to you and is committed to protecting your persnal data.

This Privacy Statement describes the privacy practices of Don & Low LTD (“Don & Low”), including how Don & Low collects and uses your personal data through your use of this website, including any data you may provide when making an enquiry, whether via email, telephone, post, social media or otherwise.

Who we are

Don & Low is the UK based, and internationally renowned, manufacturer of innovative, high performance woven and nonwoven polyolefin technical textiles. Established in 1792, Don & Low’s international success has been based on an outstanding reputation for quality, the development of new technology and excellent customer service. Don & Low is part of the Thrace Group, whose products and solutions can be found in a variety of markets and applications, globally. 

Thrace Group is a leading international group specializing in Technical Fabrics & Packaging Solutions is incorporated in Greece with headquarters at:

Marinou Antypa 20, Alimos, Greece 

https://www.thracegroup.com

Thrace Group is made up of different legal entities, details of which can be found here: http://www.thracegroup.com/gr/en/companies/. This Privacy Statement is issued on behalf of the Thrace Group so when we mention Don & Low, “we”, “us” or “our” in this Privacy Statement, we are referring to the relevant company in Thrace Group responsible for processing your data, being Don & Low. Don & Low is the controller and responsible for this website. Should you wish to contact Thrace Group, you can do so at the following link:

http://www.thracegroup.com/gr/en/contact-us/.

Data Controller: 

Don & Low Ltd

Newfordpark House

Glamis Road, Forfar

Angus, DD8 1FR

Scotland, UK

T +44 (0)1307 452200

https://www.donlow.co.uk

enquiries@donlow.co.uk

Data Protection Officer:

Andreas Polykarpou

https://www.thraceplastics.com

DPO@thraceplastics.com

If you have any questions about this Privacy Statement, including any requests to exercise your legal rights, please contact us at gdpr@donlow.co.uk.

What personal data we collect, why we process it and where we collect it from “Personal Data” is data that identifies you as an individual or relates to an identifiable individual.

We collect and process different types of personal data which we receive from our customers in person or through other channels of communication such as our website, or in the frame of our business relationship. We may also collect and process personal data from publicly available sources such as commercial registers, the press, media and the internet, which are lawfully obtained. We have grouped together the different kinds of personal data we collect into the following:

  • Name
  • Gender
  • Postal address
  • Telephone number
  • Email address
  • Company
  • Date and place of birth

Children's Data

Our website is not intended for children under 16 years of age, and we do not knowingly collect information from children to sell or promote our products or services. 

Legal basis for processing your personal data

We process your personal data in accordance with data protection legislation, which requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

B. Necessary for Don & Low or Thrace Group to comply with a legal obligation

  • To comply with a legal obligation that we are subject to.

C. To serve our and third-party legitimate business interests

  • Legitimate interest is when we have a business or commercial need to use your information, for example to prevent fraud and enable us to give you the best and most secure customer experience. Such use is consistent with the fundamental rights of individuals, for example:
    1. To provide you with effective customer service and technical support;
    2. To respond to your requests;
    3. To improve the security and usability of our website;
    4. To execute business transactions with you; and
    5. To keep you updated on our new products and services.
  • We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

D. You have given us your consent

  • Subject to a valid consent you have freely provided for a specified purpose, the lawfulness of such processing is based on that consent.

How we share your data

Your personal data may be provided to various service providers and suppliers. Those service providers and suppliers are bound by Data Processing Agreements, and they are obliged to safeguard confidentiality and data protection according to law. We do not allow our third-party service providers to use your personal data for their own purposes and we only permit them to process your personal data for specified purposes and in accordance with our instructions.

Such service providers and suppliers may be:

  • External legal consultants;
  • Financial and business advisors;
  • Cloud providers;
  • External auditors and accountants;
  • Marketing companies;
  • Outsourcing companies;
  • Insurance companies;
  • IT companies;
  • Freight forwarders;
  • Recruiting partners;
  • Income tax authorities; and
  • Criminal prosecution authorities.

Cookies

For more information about the cookies we use and how to change your cookie preferences, please see our Cookie Notice.

International transfers of data

We share your personal data within the Thrace Group where necessary. This will involve transferring your data outside the UK to our overseas offices in Greece.  As Greece is in the EU, we rely on an adequacy decision issued by the UK.

Your personal data may be transferred to service providers based in third countries in order to fulfil a legal or contractual obligation or because you have given us your consent. Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards are in place. We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement or The International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers. To obtain a copy of these contractual safeguards, please contact us at the contact details set out at the end of this Privacy Statement..

Data Retention

We will process and store your Personal Data for the duration of our relationship with you, and as long as reasonably necessary to fulfil our contractual and legal obligations.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. 

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data. We will delete your data:

  • Upon your request or objection, provided there are no overriding legal grounds requiring us to maintain that information;
  • If our collection of information was based on your consent, upon the withdrawal of your consent.

Automated decision and profiling

In executing our business activities, we do not use any automated decision-making. We may process some aspects of your data automatically, in order to enter into a business relationship with you.

How we use your personal data for marketing activities

We may process your personal data to tell you about products, services and offers that may be of interest to you or your business via email.

The personal data that we process for this purpose consists of information you provide to us and the data we collect when you use our services. We can only use your personal data to promote our products and services to you if we have your consent to do so.

You have the right to object at any time to the processing of your personal data for marketing purposes, which includes profiling. You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us using the contact details at the end of this Privacy Statement. If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes (for example relating to order confirmations for a product/service warranty registration, appointment reminders, updates to our Terms and Conditions, checking that your contact details are correct).

Your data protection rights

You have the following rights in terms of your personal data:

  • The right to request access to your personal data (commonly known as a “subject access request”), you can ask to receive a copy of your data and to check if they are lawfully processed;
  • The right to have your personal data corrected. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us;
  • The right to have your personal data erased in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;
  • The right to object to or restrict the processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object;
  • The absolute right to object at any time to the processing of your personal data for direct marketing purposes;
  • The right to data portability, i.e. to receive a copy of your data in electronic form or to have your personal data transferred from us to another party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you;
  • The right to object automated decision-making or profiling based on your personal data;
  • The right to withdraw your consent, any withdrawal of consent shall not affect the lawfulness of processing based on consent before it was withdrawn by you. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

To exercise your rights please contact us at http://www.thracegroup.com/gr/en/contact-us/, by email at gdpr@donlow.co.uk or sent us a letter to the attention of the privacy department.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

  • We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Your right to lodge a complaint

You have the right to lodge a complaint with a supervisory authority if you have exercised any of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us. The competent authority is the UK Information Commissioner’s Office (ICO) 

(https://ico.org.uk/make-a-complaint/). 

Changes to this Privacy Statement

We reserve the right to modify this Privacy Statement and related business practices at any time. We will notify you appropriately when we make changes to this Privacy Statement and we will amend the revision date.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.